Check In: 3:00 PM Check Out: 11:00 AM
Please note that effective August 23, 2020, our policies have been updated.
CHECKING IN: Check in at the Gift Shop. If you arrive after our Gift Shop is closed, we will leave your check-in instructions in the small, black mailbox [attached to the tree to the left side of the door] that says “Guest Check-in”.
RATE GUARANTEE: Your rate is guaranteed upon reservation.
FOOD: The gift shop sells snacks only. There is no restaurant in Madera Canyon. Please plan to bring your own food or purchase it in the nearest town.
RESERVATION DEPOSIT: Your reservation deposit is equivalent to one night’s stay. We accept MasterCard, VISA, and Discover. A confirmation email and a receipt with your reservation number are emailed to you.
PAYING VIA PAYPAL: When you pay for your reservation using a PayPal account we require a valid credit card upon check in.
OCCUPANCY LIMITS: Each casita or cabin has a maximum occupancy limit, as identified in the reservation system. If your party is larger than the maximum room occupancy, please reserve additional lodging to accommodate the size of your party. We reserve the right to ask you to vacate the property at any time during your stay if the maximum occupancy rate is exceeded. No refund for any portion of the stay will be provided.
CANCELLATIONS: If you cancel within 48 hours of your reservation your deposit will be forfeited. If you cancel before 48 hours of your reservation, a $25 cancellation fee will be deducted from your deposit per room with the remainder being credited to your credit card. Cancellations that were paid via PayPal will be refunded via check due to PayPal limitations.
DISCOUNTS: ALL ACTIVE Military, Emergency Services and Law Enforcement Officers receive a 10% discount. There are no discounts for multiple night stays, AAA, senior citizens etc.
TELEVISION: Only basic local channels are available. There are DVD players in the rooms. Santa Rita Lodge offers, free of charge, a variety of DVD’s for our guests to borrow.
CELL PHONE/INTERNET/WI-FI: EXTREMELY LIMITED at the Lodge. We cannot guarantee reliable service, if at ALL, at times. For this reason VIDEO/AUDIO STREAMING IS PROHIBITED.
PETS: Unfortunately, due to insurance constraints, no pets of any kind – no dogs – are allowed at the lodge. We reserve the right to ask guests with animals to vacate the premises. No refund for any portion of the stay will be provided.
SMOKING: The Santa Rita Lodge is a totally SMOKE FREE PROPERTY. A fine of $250 will be assessed if evidence of smoking is found.
DAMAGE: Any items found damaged or missing from the units will be charged to your account.
OFFSITE MADERA CANYON FOREST PARKING FEES: If you plan to park offsite in the parking areas around the Canyon there is a daily Forest Parking Service Fee of $8 or $10 weekly which allows daily parking outside of the Lodge grounds in Madera Canyon picnic and parking areas and the use of the forest facilities. The Santa Rita Lodge Gift Shop sells annual parking passes for $40, for the single day parking payment envelopes are located at each of the Canyon’s Trailhead Parking Areas. Park facilities honor the Golden Eagle Passport, Golden Age Passport, and Golden Access Passport.
We do our best to accommodate the needs of all our guests. Therefore, Santa Rita Lodge reserves the right to modify or change our policies without notice. Please contact us with any questions you may have at least 48-hours prior to your arrival.
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