LODGE CHECK-IN/CHECK-OUT:
Check-in is at 3:00pm/Check-out is 11:00am. NO EARLY CHECK-IN OR LATE CHECK-OUT. Please do not pre-park at your unit so that housekeeping may complete their work.
Late check-ins are arranged with the Gift Shop with instructions for after-hours check-ins. Additional fees may be charged if you check out any time after 11:00am.
RATE GUARANTEE:
Your rate is guaranteed upon making a reservation.
DEPOSITS:
Reservations made 14 days or less before arrival date: The reservation is paid in full.
For 2+ night stays: The deposit is considered 50% of the total reservation cost. (The deposit is NON-REFUNDABLE, see CANCELLATION POLICY)
Reservations made 15 days or more before arrival date: 50% of the total reservation cost is collected. The remaining balance is collected 14 days prior to arrival.(The deposit is NON-REFUNDABLE, see CANCELLATION POLICY)
COLLECTION OF REMAINING BALANCE DUE: 14 DAYS prior to your reservation arrival date, the remaining balance due will be charged to the credit card on file used to book the reservation. If you wish to change the card, please call or email us before the final payment is due. If your card has been lost, stolen or replaced, please call or email us to add a new card to the reservation.
PAYING VIA PAY PAL:
When you pay for your reservation using a PayPal account, we require a valid credit card to be on file. We will call you within 24-hours of you making your reservation for the credit card number.
DISCOUNTS:
All active military, emergency services, and law enforcement officers receive a 10% discount. There are no discounts for multiple night stays, AAA, senior citizens, etc.
CANCELLATIONS/REFUNDS:
In the event you need to cancel your reservation, please know that the deposit is NON-REFUNDABLE. You have the option to convert your deposit into a credit voucher if you cancel 14 days or more before your arrival date, or you may move your reservation to a new date. Within 14 days of your reserved arrival date, the deposit can no longer be converted into a voucher(see DEPOSIT INFO above). Due to this strict policy, the Lodge recommends opting in for TRAVEL PROTECTION, see below. If Travel Protection is not available for your reservation, the CANCELLATION POLICY within the paragraph applies. In the event of a sudden illness that inhibits travel, a major injury, a recent/immediate passing(death), or immediate travel issue due to weather or delay, we will pass this case to the manager for consideration of a voucher.
MAKING CHANGES TO RESERVATIONS:
Changes to reservations may be made up to 14 DAYS PRIOR TO CHECK-IN DATE without the Lodge retaining the deposit. The DEPOSIT is still NON-REFUNDABLE however, we do offer CREDIT VOUCHERS (valid up to 3 years after creation date) if the reservation needs to be changed to a later date.
OUTSIDE GUESTS/OCCUPANCY:
Due to safety issues and the privacy of our guests, each unit has a specific occupancy limitation. If you are reserving with us, it is required that you list all guests who will occupy the unit. OUTSIDE GUESTS ARE NOT ALLOWED. They are welcomed to reserve additional units if available. Also, items such as cribs, air mattresses, and sleeping bags are not allowed due to occupancy and safety restrictions.
LODGE PARKING:
As a guest of the Santa Rita Lodge, parking is FREE while you are staying with us. You will be issued a brightly colored parking pass that will sit on your dashboard for the duration of your stay. This indicates that you are our guest. Only one vehicle per parking space at each unit. For any extra vehicles please inform the gift shop for parking arrangements. Once you have checked out of your unit, you will need to move out of the unit's parking space. You may park at the gift shop once you have checked out, but, you may not park and leave your vehicle to go hike, etc.
MADERA CANYON PARKING:
All parking areas within Madera Canyon require an $8 per DAY PARKING PASS or a $10 per WEEK PARKING PASS that is payable at each parking location. CASH ONLY OR ONLINE PURCHASE via QR CODE. For single-day parking, payment envelopes are located at each of the canyon's trailhead parking areas. Park facilities honor the National Park's Golden Eagle Passport, Golden Age Passport, and Golden Access Passport. The Coronado National Forest Recreational ANNUAL PARKING PASS may be purchased in our Gift Shop for $40. This pass is also valid at other locations such as Mt. Lemmon, Sabino Canyon, Peña Blanca Lake, and others.
CELLPHONE/INTERNET/WIFI: WE DO NOT GUARANTEE RELIABLE SERVICE
You may attempt to get a signal as passwords are listed inside of each unit. WE NOW HAVE *NEW WIFI SERVICE* THAT IS AVAILABLE FOR EACH UNIT. A phone data signal can usually be obtained in the PROCTOR AREA at the entrance to the canyon or at the top of PARKING AREA. Thank you for understanding.
TELEVISION:
Only local channels are available, there is no cable. The gift shop has a DVD library, free of charge for our guests to borrow during their stay.
NO SMOKING POLICY:
Due to the delicate nature of the environment and bird population, the Santa Rita Lodge is a strict NO SMOKING PROPERTY. This includes all forms of smoking items. A minimum fine of $250 will be issued if evidence of smoking is found and documented.
HOUSEKEEPING:
There is no daily housekeeping/maid service. We do offer a refresh for longer stays of five days or more. Ice is provided for guest use only, not to fill coolers.
FOOD/SUPPLIES:
The gift shop sells snacks and drinks only. There are no restaurants, gas stations, or convenience stores in Madera Canyon. Please plan to bring your own food and supplies such as charcoal, matches, flashlights, etc. Each unit is equipped with towels, linens, and kitchen supplies (dishes, glasses, silverware, etc.) The closest town for shopping is Green Valley off of I-19. There is a Safeway shopping center at the Continental exit which is the one used to go to Madera Canyon.
GRILLS:
Each unit is supplied with a mini Weber type of charcoal grill which is located in front of the unit. Please use charcoal only, no wood burning. Grilling may not be allowed if fire restrictions are in place. Do not place grills underneath any cabin or casita porch. Do not remove the grill from its designated location to any other location on the property, including the back porches of the cabins or the deck at the casitas. Do not leave any fire unattended at any time. Thank you.
BATHROOMS/PLUMBING/WATER USAGE:
EACH UNIT HAS IT'S OWN BATHROOM. Flush only human waste and toilet paper. Do not flush sanitary products. SHOWERS ONLY. NO BATHS. Please conserve our precious water supply.
NO PETS:
Due to our lodge's insurance policy, pets of any kind, are NOT PERMITTED in the units at any time. Service animals (emotional support is not a service animal) must be registered at the time of your reservation. The gift shop can provide the necessary form. If a non-disclosed service animal is found in the unit, you will be asked to leave without a refund.
FEEDING WILDLIFE:
Feeding wildlife (Coatimundi, Bear, Racoon, Ringtail Cat, Squirrels, Wild Cats, Coyotes etc) is strictly PROHIBITED. Encouraging wildlife by leaving any type of food, cooler, or trash outside is strictly PROHIBITED. Individual bird feeders for hummingbirds are available by asking in the gift shop staff. If you leave a feeder out at night, it may be torn down by animals or emptied by morning due to the bats.
QUIET TIME:
We ask all guests to respect each other and observe quiet time from 7:00 pm to 8:00 am. We want provide a peaceful environment for all to enjoy. Guests violating this policy will be asked to leave with no refund.
LODGE DAMAGES/THEFT:
Please do not remove any kitchen/furniture Items from your unit. Inventory will be taken and charges will be assessed for missing and/or exceptional breakage or other damage. This includes, but, is not limited to damages to bedding, linens, curtains, furniture, floors, walls, etc.
This includes spills, stains, and dirt. The credit card on file will be charged for damages.
FIRE SAFETY:
The units are equipped with Fire Extinguishers and Smoke Alarms. DO NOT DISCONNECT.
AFTER-HOURS EMERGENCIES:
Santa Rita Lodge owner, Steve Holt lives in the cabin across the street from the lodge. If he is needed, walk over to the gate and knock on his door. Otherwise, call 911.
We do our best to accommodate the needs of all of our valued guests. Therefore, the Santa Rita Lodge reserves the right to modify or change
our policies without notice. Please contact us with any questions you may have at least 48-hours prior to your arrival.
